GROOMING TERMS & CONDITIONS​

​

BEFORE YOUR DOGS GROOM: Before dropping your dog off with us, please make sure they have been to the toilet before their grooming session begins so they are comfortable during their time with us. We make sure your dog has access to fresh water whilst they are with us. We also advise that you don’t feed your dog 30 minutes before their scheduled grooming appointment.

​

LATE ARRIVAL: We kindly ask that you arrive on time for your appointment so that our day runs smoothly and we are on time for our other appointments. We understand things happen but we also have to be conscious of our workload and keep to the allocated appointment times, therefore if you you arrive more than 15 minutes late for your scheduled appointment we may have to re-schedule to another date.

​

CHARGES: Our prices are based on the size and breed of your dog. Please understand that quotes charged for a standard cut of the breed of dog you request to be groomed may vary if the dog is matted, or needs a special trim which will include shave downs. Please inform us of the exact cut you require at the time of booking so we can provide you with an accurate price. The price of the groom will be the price stated at the time of booking if the exact grooming style is agreed upon.

 

Please note that our standard grooming charge is for dogs that are used to being professionally groomed and their coats are well maintained by brushing and washing in between grooming sessions. If when your dog is dropped off and we do our consultation, we feel your dog's coat may need extra services to get it to the expected standard we will discuss this with you before we start the grooming service. If we need to contact you we will do so by phone.

​

Please be aware that extra charges may occur if your dog's coats are matted, knotted, maintained to a poor standard, or excessively overgrown. ​This is because it will take extra time to get their cut to the standard we aim to reach.

​

An uncooperative or aggressive dog during our grooming session may also be charged more as it will require unexpected extra time and care.

​​

If we are unable to complete a groom due to behavioral problems or aggression you will be charged the price of the groom. All costs are payable in full at the time you collect your pet.

 

Furtabulous have the right to refuse to groom a dog at their discretion without a given reason.

​​​

FLEAS/TICKS: If we find fleas/parasites on your dog, we will contact you straight away so you can collect them immediately. Grooming will be stopped at this point, depending on where we are up to in the grooming process a fee may incur.

 

We will then arrange a new date that is convenient for you to complete the full grooming service.

 

We will not under any circumstances attempt to remove ticks ourselves, we deem this dangerous and feel this should be done by your vet to ensure the tick is removed safely & successfully.

​

ACCIDENTS: Although extremely unlikely, accidents can happen during the grooming process. In the event of an accident or serious medical issue that arises during your dog's grooming session, you the owner authorizes Furtabulous to seek emergency veterinary treatment. You as the owner will be responsible for paying the costs of any veterinary treatment needed.

 

Things like cuts, scrapes, scratches, etc can happen due to the nature of the job and how dogs like to move about. Please be assured we make every effort to make sure your dog is groomed safely.

​

HEALTH & WELLBEING: Sometimes during the grooming process, we come across medical issues that need addressing. If you have not informed us of the condition in your introduction forms we will try to contact you using the phone number you have provided to discuss what you would like us to do.

 

If your dog has a new condition that we are unaware of please inform us so we can update your files and be aware when we are grooming your dog so they are as comfortable as possible.

 

We may need written approval from a vet to ensure your dog is fit and healthy enough to be groomed. If your pet is unwell on the day of your appointment, it may not be accepted for grooming due to the risk of spreading viruses to other dogs.

 

We recommend that your dog is up to date with their vaccinations. They may pass or interact with other dogs whilst on our premises but please rest assured we disinfect surfaces and grooming equipment between grooms.

 

​Unfortunately, we are unable to groom pregnant dogs and bitches in season for obvious reasons. Please book in around their season.

​

LATE COLLECTION: As we are a grooming salon we are unable to accommodate dogs staying after their grooming session has finished. We give our clients a time window and send a text when your dog is ready. It is expected that your dog be picked up within 20 minutes of us sending a text. Failure to pick up within this time frame can incur an additional fee. 

​​

CANCELLATIONS: Customers are required to give at least 24 hours notice of any cancelled grooming appointment.  

If the grooming session has started but we are unable to proceed and finish the full grooming session due to your dog's uncooperative or aggressive behavior, we will have to end the grooming session immediately. for the welfare and safety of our staff and your dog.

 

We ask that you honestly answer our questions about your dog's temperament and any worries you may have about them being groomed so that we can prepare ourselves for their grooming session and assess whether we think they are suitable to be groomed in our salon safely.

 

We reserve the right to cancel the grooming session if we feel under threat and that we have not been properly informed of your dog's behavior. A reasonable charge will be charged for the time spent trying to groom your dog and the allocated slot appointed to you.

​

MATTED DOGS: If your dog's coat is matted you acknowledge and agree that it may not be possible for Furtabulous to achieve the style that you desire. Furtabulous will try our very best to meet your requirements however a matted coat may result in us having to clip/shave your dog's coat short.

​​

It is extremely important to us that your dog is comfortable and matting can be painful to remove, therefore clipping/shaving short may be the most suitable option. It's important to not leave the fur matted as this will aggravate your dog's skin resulting in your dog being in pain and discomfort. We will discuss this prior to the groom.

​

There are risks such as cuts, or abrasions when shaving and this may result in irritable itchy red skin. It's important to keep on top of grooming to prevent this from happening in the future.

 

Dematting is not without risk so we do not accept liability for any abrasions, cuts, or sores after the grooming session. If you need any advice about how to look after your dog's skin after being shaved just let us know. we are happy to help.

​​

There will be an additional charge for de-matting due to the amount of time and care it takes. The additional charges will depend on the severity of the matted coat.

​

LIABILITY: The owner understands that by leaving their dog in our care they leave their dog entirely at their own risk and discretion.

​​

Whilst we take every safety measure extremely seriously we can not accept any responsibility or liability in the case of any injury, death, or illness of your dog whilst in our setting.

​